Returns and Exchanges

I Want To Get Information About My Change Process
Our customers have the right to return and exchange the products they purchased within 14 days after receiving them. During this period, the product must be in unused, undamaged condition.

Our customers who want to change due to reasons such as size and color unsuitability can request a change by sending the product with the MNG Cargo Return Code (389513854). After your exchange request is received, the product will go through the review process and the result of the transaction will be notified to you as soon as possible.

You can contact our customer service to have more detailed information about the exchange process.

I Want To Get Information About My Return Process
In the sales made through our Internet Store (with distance contracts), the consumers have the right to return the product by rejecting the goods in all products, without taking any legal or criminal responsibility and without giving any reason, within 14 days from the date of receipt. Only evening dresses have security labels. If this tag is removed, evening dress products cannot be refunded or exchanged.

We recommend that you pay attention to the WASHING INSTRUCTIONS after receiving your product.

Wool, Rayon etc. There are separate washing instructions for fabric types. We kindly ask you to follow the Washing Instructions according to the type of fabric contained in your product. Damages that may occur due to incorrect washing are considered as user error and no refunds & exchanges are made.

In How Many Days Will My Refund Be Received On My Card?
After your returned products reach us, your products are inspected in order of processing following the acceptance process. Your return amount will be paid to you within 3 working days at the latest after your returned products reach us. The refund of your return will be refunded according to the payment method (Advance / installment) you made when ordering on our site. Since the returns are made by automatic systems, the refund results according to the payment type of the order you have created in the system. If the installment payment method is used in the orders, the return is in installments; Even if the cash payment method is used, the refund is refunded to the card in advance.

What is the condition that I should pay attention to in the returns of evening dresses and accessories?
All of our products are shipped with a security label on the product. If this label is removed, no refund or exchange can be made. In order to return or exchange accessories (Necklace, Earrings, Bracelets, Shawls, Hair Bands, Gloves, Shoes, Berets, Socks, Belts, Rings) and Bags, you must return the products to MNG Cargo within 14 days from the day you receive them. Otherwise, no exchange or refund can be made in terms of Product Safety. Where is my Return Address? TRIKO MISIRLI Industry and Trade Inc. Center mh. Ferikoy Bakery sk. No:45/2 Bomonti SISLI - Istanbul / Türkiye

With Which Shipping Will I Send My Return?
With MNG Cargo, you can send your cargo to the return address against payment. No changes are made to orders placed on the website. All products on are TRIKO MISIRLI Sanayi ve Ticaret A.Ş. Sold with warranty.

MNG Cargo Return Code: You can send the cargo code "389513854" to the MNG Cargo branch and complete the return process.

All products on are TRIKO MISIRLI Sanayi ve Ticaret A.Ş. Sold with warranty.